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ONLINE SUPPORT

Online Support

www.OnLineHelpForm.com

Please choose from any of the following links:

  ONLINE CHAT
Start your online chat using the blue box in the bottom right corner.
  UPDATE YOUR PAYMENT SOURCE

Update your payment source for auto billing services and our best rates.

  ALARM MONITORING RENEWAL WITH DISCOUNTS

Secure on-line form for discounted rate monitoring services when pre-paid.

  FREE ALARM UPGRADES

Upgrade your alarm monitoring services to IP, CELLULAR to add REMOTE ARMING with TOTAL CONTROL®.

  CHANGE HOW MY ALARM SYSTEM SENDS SIGNALS OUT

Change your alarm reporting from Telephone to Internet or Cellular methods.

  CUSTOMER SERVICE QUESTIONS

Use this form to ask us any questions you may have.  One of our Team Members will respond as soon as possible.

  SWITCH MY ALARM - CONVERSION & SET-UP GUIDES

Installation guides for converting accounts into our center.

  UPDATE YOUR EMERGENCY CONTACTS

Use this form to add emergency contacts or emails and text alerts.

  UPDATE YOUR ALARM ZONE DETAILS

Provide the monitoring center with detailed zone information on your alarm system. 

  ORDER YOUR INSURANCE CERTIFICATE

Save on your insurance with a certified insurance certificate

  ORDER WARNING STICKERS & YARD SIGNS

Warning stickers and yard signs add that extra layer of security. 

  REQUEST A REFUND

Ask us any billing related questions for a fast and courteous response. 

  MOVE MY MONITORING ACCOUNT

Complete this form to move or transfer your alarm account a new location. 

  LOWEST RATE GUARANTEE - REQUEST A CREDIT.

Apply for a credit here if you find a rate lower than what you paid for our services.

  TEMPORARY SUSPENSION REQUEST

Request to temporairly suspend your alarm services. 

  FREE TECHNICAL PHONE SUPPORT

We offer FREE over the phone technical support using this form.

  REMOVAL AUTOMATIC TEST SIGNALS

Have us attempt to remove automatic communications testing from your alarm system.

  REMOVE OPENING & CLOSING SIGNALS

Have us attempt to remove automatic reporting of alarm arming & disarming from my alarm system.

  CANCEL MY ALARM

Begin your service cancellation process here.

 

 

REPEAT OR UNRESOLVED ISSUES?

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