FREQUENTLY ASKED QUESTIONS (FAQ) AND THEIR ANSWERS

OUR $5.95 RATE PLANS

OUR $5.95 RATE PLANS

1. Our basic $5.95 monitoring plans are offered on the pre-paid initial monitoring term of 12 months minimum.

2. Upon completion of the initial monitoring term selected, service will automatically continue on a month to month basis at the adjusted monthly rate of $19.95 unless services are cancelled at www.CancelMyAlarm.com or a new pre-paid rate plan is selected at www.RenewMyAlarm.com.

3. 3rd party routing services such as internet, cellular or wireless routing are additional to any base rate shown and may change in price after any initial plan has been exausted unless a special promotional offer was accepted by consumer at time of order.

4. Initial rate plan does not include any optional services such as automatic test timers, communications testing, opening & closing services or NFPA certified UL FIRE alarm response if required by local municipality as these services will be charged in addition to the basic rate upon discovery of them.

90 DAY MONEY BACK GUARANTEE

OUR 90 DAY MONEY BACK GUARANTEE 

Subscriber has 90 days from time of initial order to cancel services online at www.CancelMyAlarm.com  and to return all equipment and supporting materials to receive a refund with the following deductions: (a) Any refurbishing, repair or recertification on returned equipment. (b) $35.00 Central Station Set-up Fee is non-refundable. (c) Any Shipping fees or item return fees are non-refundable. Under the following conditions: (1) If no signals were received, including "general alarm signals"  by our monitoring center. (2) The consumer made a good faith effort to complete a DIY set-up in accordance with both provided instructions and with live over the phone technical support if needed. (3) The Consumer provided proper connection of the alarm transmitter to their local working communications source required. (4) Consumer agrees that if for any reason they cannot obtain traditional monitoring services that they will accept any offered upgrade offered by Contractor under the condition it is offered at no additional cost beyond shipping & handling, including the “Alarm Ear Monitoring System" prior to cancellation  of service in order to be eligible of any refunds. (5) If the Consumer elects to cancel services  anytime prior to the 90 day guarantee period for any reason other than Contractors written acknowledgement of their inability to monitor their system, there shall be no refunds issued, however the consumer has 1 year to reapply for services and have the unused portion of fees applied to any newly opened account.., however , however the consumer has 1 year to systemguarantee period  the the CtheElectes 

 

 

WE PAY YOU $100.00 IF WE CAN'T MONITOR

OUR $100.00 CONVERSION GUARANTEE 

We will pay you $100.00 if we cannot monitor your alarm system under the following conditions:

1. Monitoring failure was due to consumers system or equipment failure.

2. Monitoring failure was due to power, telephone or internet service unavailability.

3. Monitoring due to consumer not having proper user codes to system.

4. Consumer did not accepted Alarm Ear system as monitoring product.

5. Consumer defaults on contract terms, payment terms or performed any charge backs.  

GUARANTEED THE LOWEST RATES ON THE WEB

GUARANTEED THE LOWEST RATES ON THE WEB

1. Rate must be openly advertised to the general public.

2.Rate must be for equitable monitoring services methods and features offered.

3.Rate cannot be from any subsidiary, alarm partner or affiliate of Parent Company.

4.Rate must be reported in writing within 30 days AFTER initial service order.

5.Refund of difference issued as a credit towards future month to month basic monitoring services only.

CANCEL OUR MONITORING SERVICES ANYTIME

CANCEL OUR MONITORING SERVICES ANYTIME

1. Once your service has been established, simply cancel anytime with a 60 day advance notice.

 

2. If services are pre-paid, a refund will be issued in accordance with our pre-paid refund policy.

3. Cancelation notice must be done online at www.CancelMyAlarm.com or by certified letter.

NO MONITORING CONTRACT TERM REQUIRED

NO MONITORING CONTRACT TERM REQUIRED

1. All our initial basic monitoring service plans are pre-paid with no minimum term commitment unless tied into a promotional offer.

2.Upon completion of your initial monitoring plan, your service will automatically continue on a month to month basis at the adjusted monthly rate unless canceled or a new pre-paid rate plan is selected at www.RenewMyAlarm.com.

SAME DAY ORDER SET UP

SAME DAY ORDER SET UP

1. Monitoring service order must be submitted over the phone by 9am, (Pacific Time - Excludes Weekends and Holidays.) 

2. The alarm system is in good working order and can be turned on and off by the user.

3. The Installer or programming code is made available to our technicians.

4. The Consumer has an accessible and working phone line, internet or cellular transmitter in place.

PRE-PAID MONITORING REFUNDS

PRE-PAID MONITORING REFUNDS

1. Cancelation is required in accordance with our 60 day advance notice policy.

2 .Refund of any unused monitoring fees will be issued after re-calculation of your existing pre-paid plan to the adjusted month to month plan rate.

3 .Re-calculation excludes any discounts issued during your existing pre-paid plan.

4. Pre-paid promotional offers or renewal terms excluded form this offer.

5. Offer void on special order or special/promotional offer items.

OPTIONAL SERVICE FEES

OPTIONAL SERVICE FEES

The following optional services are not included in basic pricing:

1. Any 3rd Party Signal Routing Services. (Cellular, Internet, Radio, Dedicated Line etc.)

2. UL Fire Monitoring Services. 

3. Automatic Communications Test Signals.

4. Automatic Access Reporting Signals.

5. Excess False Alarms or Equipment Failure.

6. System Equipment Service or Maintaince.

Helping Homes and Business Save on Security.

 HOW TO GET STARTED

Select and Choose Your Options.   

Submit Your Completed Online Order Form.

We'll Call You the Same Day to Start.

(Excludes Weekends & Holidays  )

FREE INTERNET TRANSMITTER - No Phone Lines Needed - FREE CELLULAR TRANSMITTER

 

"Don't know why I didn't switch my monitoring sooner" - Stan Z. - Miami, FL .......... "I have now referred most of my friends and family" - Randy R. - Portland, Ore .......... "The cellular transmitter was very easy to setup" - Rick T. - Huston, TX .......... "Much easier that I thought. I'm signing up for my office too" - Dale S. - Twin Falls, ID. .......... "I save over $300.00 a year on the same service I received from my previous company" - Leslie E. - New York, NY ......... "Very Fast. No issues what so ever. Thanks!"- Mike S. - Raliegh, NC .......... "I was tired of paying high rates for my alarm monitoring. Switching was fast and easy" - Mel J. - Austin, TX ..........

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  CENTRAL STATION CERTIFIED ETL LISTING # 102623790ATL-001 

 
  In compliance with UL 827, Standard for Central Station Services,
Automation systems and NFPA72 National Fire Alarm Code.       

   *WNationwide Licensing

Alabama 944165  Alaska*  Arizona*  Arkansas*  California ACO6923  Colorado 1042146  Connecticut * Delaware 796477048077   Florida EF20000676   Georgia EF20000676   Hawaii*   Idaho A362ID  Illinois 67181018  Indiana 0000493  Iowa*  Kansas*  Kentucky*  Louisiana*  Maine*  Maryland 107-1655  Massachusetts*   Michigan*   Minnesota 38970712  Mississippi*  Missouri* Montana*    Nebraska*  Nevada 2010056895713  New Hampshire*  New Jersey*  New Mexico*  New York*  North Carolina*  North Dakota*  Ohio*  Oklahoma 1763  Oregon*  Pennsylvania* Rhode Island*  South Carolina*  South Dakota*  Tennessee*  Texas *B16900  Utah*  Vermont*  Virginia *F1830608  Washington *601752286  West Virginia*  Wisconsin*  Wyoming* (*Designates Not required or In "Process. )

Rates Shown at Initial Term & Upon Expiration Shall Continue At Month to Month Plan at Higher Rates Until Cancelled or Prepaid For Discounts. 

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