AMS FAQs

FREQUENTLY ASKED QUESTIONS (FAQ) AND THEIR ANSWERS

OUR $5.95 RATE PLANS

OUR $5.95 RATE PLANS

1. Our basic $5.95 monitoring plans are offered on the pre-paid initial monitoring term of 12 months minimum.

2. Upon completion of the initial monitoring term selected, service will automatically continue on a month to month basis at the adjusted monthly rate of $19.95 unless services are cancelled at www.CancelMyAlarm.com or a new pre-paid rate plan is selected at www.RenewMyAlarm.com.

3. 3rd party routing services such as internet, cellular or wireless routing are additional to any base rate shown and may change in price after any initial plan has been exausted unless a special promotional offer was accepted by consumer at time of order.

4. Initial rate plan does not include any optional services such as automatic test timers, communications testing, opening & closing services or NFPA certified UL FIRE alarm response if required by local municipality as these services will be charged in addition to the basic rate upon discovery of them.


90 DAY MONEY BACK GUARANTEE

OUR 90 DAY MONEY BACK GUARANTEE 

90 DAY REFUND TERMS: ., however , however the consumer has 1 year to systemguarantee period  the the CtheElectes Subscriber has 90 days from time of initial order to cancel services online at http://www.CancelMyAlarm.com and return any provided equipment and supporting items to contractor under the following conditions to receive a refund: (a) If no alarm signals were received, including "general alarm signals" by the monitoring center. (b) Consumer made a good faith effort to complete a DIY set-up with a free live over the phone technical support appointment. (c) Consumer provided a fully functioning alarm system for monitoring. (d) Consumer provided a working local communications connection to the alarm transmitter. (e) Consumer has not received a insurance certificate from Contractor. (f) Consumer accepts replacement insurance if requesting contractor to reuse their existing internet or cellular transmitter. If all these conditions are met, and all equipment is returned in like new condition within 30 days of cancellation, a full refund will be issued within 30 days upon request of consumer at http://www.AlarmRefund.com. If items (a) through (f) above are not met, the following deductions from the available refund may occur: (1) Central Station activation / set-up fees. (2) All Shipping fees. (3) A $25.00 per item equipment refurbishing and re-certification fee, plus 25% of the purchase or lease set-up fee per piece of equipment returned. (4) Non-prorated monthly fees for leased equipment until returned.(5) Fees for any Technical Support Provided. 

 

 


WE PAY YOU $100.00 IF WE CAN'T MONITOR

OUR $100.00 CONVERSION GUARANTEE 

We will pay you $100.00 if we cannot monitor your alarm system under the following conditions:

1. Monitoring conversion failure was not due to consumers system or equipment failure.

2. Monitoring conversion failure was due to power, telephone or internet service unavailability or connection issues.

3. Monitoring conversion failure due to consumer not having proper access codes to system.

4. Consumer Does Not Accept a Free Upgrade to The Alarm Ear Monitoring System if Conventional Monitoring Methods are Unavailable.

5. Consumer defaults on contract terms, payment terms or performed any charge backs.  


GUARANTEED THE LOWEST RATES ON THE WEB

GUARANTEED THE LOWEST RATES ON THE WEB

1. Rate must be openly advertised to the general public.

2.Rate must be for equitable monitoring services methods and features offered.

3.Rate cannot be from any subsidiary, alarm partner or affiliate of Parent Company.

4.Rate must be reported in writing within 30 days AFTER initial service order.

5.Refund of difference issued as a credit towards future month to month basic monitoring services only.


CANCEL OUR MONITORING SERVICES ANYTIME

CANCEL OUR MONITORING SERVICES ANYTIME

1. Once your service has been established, simply cancel anytime online at www.CancelMyAlarm.com

 2. If services are pre-paid, a refund will be issued in accordance with our pre-paid refund policy.


NO MONITORING CONTRACT TERM REQUIRED

NO MONITORING CONTRACT TERM REQUIRED

1. All our initial basic monitoring service plans are pre-paid with no minimum term commitment.

2.Upon completion of your initial monitoring plan, your service will automatically continue on a month to month basis at the adjusted monthly rate unless canceled online at www.CancelMyAlarm.com or a new pre-paid rate plan is selected at www.RenewMyAlarm.com


SAME DAY ORDER SET UP

SAME DAY ORDER SET UP

1. Monitoring service order must be submitted & paid by 9am, (Pacific Time - Excludes Weekends and Holidays.) 

2. The alarm system is in good working order and can be turned on and off by the user.

3. The Installer or programming code is made available to our technicians.

4. The Consumer has an accessible and working phone line, internet or cellular transmitter in place.


PRE-PAID MONITORING REFUNDS

PRE-PAID MONITORING REFUNDS

1. Cancelation is required online at www.CancelMyAlarm.com

2 .Refund of any unused monitoring fees will be issued after re-calculation of your existing pre-paid plan to the current month to month plan rate for the same services.

3 .Re-calculation excludes any discounts issued during your existing pre-paid plan.

4. Pre-paid promotional offers or retroactive renewal terms excluded form this offer.

5. Offer void on special order or special/promotional offer items.


OPTIONAL SERVICE FEES

OPTIONAL SERVICE FEES

The following optional services are not included in basic pricing and will be charged if an account is determined to have any of these signals/services after monitoring conversion has been completed:

1. Any 3rd Party Signal Routing Services. (Cellular, Internet, Radio, Dedicated Line etc.)

2. UL Fire Monitoring Services. 

3. Automatic Communications Test Signals.

4. Automatic Access Reporting Signals.

5. Excess False Alarms or Equipment Failure.

The following optional services is not included in basic pricing and will be charged if requested & available. 

a. System Equipment Service or Maintenance.


Helping Homes and Business Save on Security.

 HOW TO GET STARTED

 Selectand Choose Your Options.   

 Submit Your Completed Online Order Form.

 We'll Call You the Same Day to Start.

(Excludes Weekends & Holidays  )

FREE INTERNET TRANSMITTER - No Phone Lines Needed - FREE CELLULAR TRANSMITTER

 

"Don't know why I didn't switch my monitoring sooner" - Stan Z. - Miami, FL .......... "I have now referred most of my friends and family" - Randy R. - Portland, Ore .......... "The cellular transmitter was very easy to setup" - Rick T. - Huston, TX .......... "Much easier that I thought. I'm signing up for my office too" - Dale S. - Twin Falls, ID. .......... "I save over $300.00 a year on the same service I received from my previous company" - Leslie E. - New York, NY ......... "Very Fast. No issues what so ever. Thanks!"- Mike S. - Raliegh, NC .......... "I was tired of paying high rates for my alarm monitoring. Switching was fast and easy" - Mel J. - Austin, TX ..........

JOIN OUR BLOG & MAKE YOUR OWN COMMENTS - JUST CLICK HERE

CLICK FOR DETAILS 

 
 
ive Chat Software


  

  CENTRAL STATION CERTIFIED ETL LISTING # 102623790ATL-001 

 
  In compliance with UL 827, Standard for Central Station Services,
Automation systems and NFPA72 National Fire Alarm Code.       

   *WNationwide Licensing

Alabama 944165  Alaska*  Arizona*  Arkansas*  California ACO6923  Colorado 1042146  Connecticut * Delaware 796477048077   Florida EF20000676   Georgia EF20000676   Hawaii*   Idaho A362ID  Illinois 67181018  Indiana 0000493  Iowa*  Kansas*  Kentucky*  Louisiana*  Maine*  Maryland 107-1655  Massachusetts*   Michigan*   Minnesota 38970712  Mississippi*  Missouri* Montana*    Nebraska*  Nevada 2010056895713  New Hampshire*  New Jersey*  New Mexico*  New York*  North Carolina*  North Dakota*  Ohio*  Oklahoma 1763  Oregon*  Pennsylvania* Rhode Island*  South Carolina*  South Dakota*  Tennessee*  Texas *B16900  Utah*  Vermont*  Virginia *F1830608  Washington *601752286  West Virginia*  Wisconsin*  Wyoming* (*Designates Not required or In "Process. )

Copyright © 1991-2018 | AlarmMonitoringServices.com | All Rights Reserved